Babu98 Privacy Policy — How Your Information Is Protected

Welcome to Babu98 (babu98.org). We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") explains how Babu98 collects, uses, and protects your personal information.

By using the Babu98 platform, you are considered to have read and agreed to this Privacy Policy. We manage your data in accordance with international data protection standards (GDPR-compliant).

Babu98 collects information from three main sources: what you provide directly, data collected automatically while you use the platform, and documents submitted for KYC verification.

Babu98 uses the data it collects for the purposes outlined below. Each purpose has a clear legal basis and remains within the scope of your consent.

• Account Management: For registration, login, password reset, and account security.
• Payment Processing: Financial information is used to process deposits and complete withdrawals.
• KYC Verification: To verify your identity in compliance with international financial regulations.
• Customer Support: To resolve issues and process complaints.
• Fraud Prevention: To detect multiple accounts, bot usage, and fraudulent activity.
• Service Improvement: To analyze usage patterns and further improve your gaming experience.
• Promotional Communications: To inform you about bonuses and offers, based on your consent.
• Responsible Gaming: To identify excessive play patterns and provide timely support.

Babu98 may share information with certain third parties in limited and specific circumstances. In every case, data sharing is strictly controlled.

• Payment Processors: Only the information necessary to process transactions with Mobile Banking, Nagad, Rocket, and similar services.
• KYC Provider: Licensed third-party providers for identity verification.
• Law Enforcement Agencies: When required by a valid legal order or court directive.
• Regulatory Authority: Mandatory reporting to licensing authorities.
• Cybersecurity Partner: For fraud prevention and platform security.

In all of the above cases, third parties are contractually bound to uphold Babu98's privacy standards. They are not permitted to use your data for any other purpose.

Babu98 retains your data only for as long as necessary. Retention periods depend on the type of information and applicable legal obligations.

• Active Account: All data is retained for the duration that the account remains active.
• Closed Accounts: For legal purposes, certain data may be retained for up to 5 years after account closure.
• Financial Transactions: Up to 7 years, as required by regulatory authorities.
• Log Data: Security logs are typically deleted after 90 days.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Babu98 uses cookies on its website. Cookies are small text files stored in your browser that help improve the platform's functionality.

• Essential Cookies: To maintain login sessions and ensure core platform functionality. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings. You can disable this at any time.
• Analytics Cookies: To understand platform usage patterns. This is also optional.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

As a Babu98 user, you have the following rights. Contact our support team to exercise any of them.

• Right to Know: You can find out what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain cases.
• Data Portability: You can request a copy of your data.
• Withdrawal of Consent: You may withdraw consent to marketing communications at any time.

Babu98 strictly provides services to users aged 18 and above. We never knowingly collect information from minors.

• Date of birth is verified at the time of registration.
• In cases of doubt, NID or other documents may be requested to verify age.
• If an underage account is identified, it is immediately closed and all associated data is deleted.

Babu98 employs multiple industry-standard technical measures to keep your data secure.

• TLS/SSL Encryption: 256-bit encryption is active on all data transfers.
• Firewall Protection: Advanced firewall and intrusion detection systems are continuously active.
• Two-Factor Authentication (2FA): Additional security layers can be added to your account.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Data Backup: A secure, encrypted backup system is in place.
• Access Controls: Only authorized personnel may access specific data.

Please note that no transmission over the internet can be guaranteed 100% secure. It is equally important that you keep your account password safe and do not share it with anyone.

Babu98 may update this Privacy Policy from time to time. When changes are made, the following steps will be taken:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notice will be posted on the platform for any significant changes.
• You may receive notifications via your registered mobile number or email for significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions, requests, or complaints regarding the Privacy Policy, please contact the Babu98 support team. We aim to respond within 48 hours.

• Email: [email protected]
• Support Hours: 7 days a week, 9:00 AM to 11:00 PM
• Language: Support available in both Bengali and English

If you believe your data rights have been violated, please contact us first. If the issue remains unresolved, you have the right to file a complaint with the relevant regulatory authority.